careers

No. of Posts:

1

Responsibilities:
  • Attending to customer queries for Domestic Tours through emails and phones calls.
  • Sending Proposals for Hotels, Preparing Itineraries for Domestic Holiday packages.
  • Achieving Sales Targets through regular follow-ups.
  • Good Communication Skills (written and verbal).
  • Must have Knowledge of Domestic Hotels & Destinations.
  • Proven track record of converting Hotel & Packages leads into business.
  • Should have expertise in designing itinaries & tour costing.
Qualifications:
  • Candidate should be at least a graduate from a recognized university or more.
  • Candidate with major in tourism from a recognized university will be preferred.
  • Should have knowledge of MS Word, Excel, PowerPoint & Internet research.
Location:

Pune

Experience:

A minimum of 2 years of experience in Tourism Industry is Mandatory.

Salary:

As per industry standard.

No. of Posts:

1

Responsibilities:
  • Revenue Management / Optimization - Develop and execute the initiatives with a strong eye on maximizing revenue opportunity and driving the long term relationship with our key hotel /Airline and other suppliers and drive the various revenue leavers within the organization.
  • Provide quarterly result assessments of sales staff’s productivity.
  • Manage personnel and develop sales and sales support staff. Review progress of sales roles throughout the company.
  • Coordinate proper company resources to ensure efficient and stable sales results.
  • Formulate all sales policies, practices and procedures
  • Guest satisfaction and guest relationship management
  • Ensure all the bookings and reservation are processed accurately.
  • Vendor management & Relationship management
  • Setting up monthly goals and targets
  • Focus on productivity and profitability by setting up the sales process
  • Focusing on continuous sales process development
  • Conducting Monthly meetings for target chasing
  • Product Training for updates
  • Coaching the team for on profit making guidelines
Guest handling:
  • VIP
  • Panic
  • Past
  • Unsatisfied with service
Strategies Planning:
  • Planning the business strategies each month with discussion looping the management team
  • Plan action for entire team
  • Getting the leads and enquiries from all of the branches for services offered by JCH.
  • Coordinating consolidated cross selling , upselling through the channel of regional manager to track the value added services offered at branches (Even though a dedicated person / representative for JCH and PEC does not resides at branches)
Reporting:
  • Direct to the management
  • Daily Briefing pattern
  • Team briefing before commencing the day
No. of Posts:

1

Responsibilities:
  • Attending to customer queries for International Tours through walk ins, emails and phones calls.
  • Able to provide valuable suggestions to clients for their travel plans
  • Sending Proposals for Hotels, Preparing Itineraries for International Holiday packages.
  • Co-ordination with local and International Vendors for packages
  • Regular Follow up with Clients for Payments and making vendor Payments on Time
  • Co-ordination with Accounts department for proper upkeep
  • Achieving Sales Targets through regular follow-ups.
  • Good Communication Skills (written and verbal).
  • Must have Knowledge of International Hotels & Destinations.
  • Proven track record of converting Hotel & Packages leads into business.
  • Should have expertise in designing itineraries & tour costing.
Qualifications:
  • Candidate should be at least a graduate from a recognized university or more.
  • Candidate with major in tourism from a recognized university will be preferred.
  • Should have knowledge of MS Word, Excel, PowerPoint & Internet research.

Location: Pune

Experience: A minimum of 2 years of experience in Tourism Industry is Mandatory.

Salary: As per industry standard.

Reporting To: Team Leader

Requirement: Immediate

Division: Ticketing

Reports To: Operations Manager

Experience: Minimum 3 years in similar capacity

Purpose of Position: To work within the organization and provide a ticketing facility for Walk Ins/Corporates

Salary: As per industry standard.

Responsibilities:
  • Adhere to company procedures and policies.
  • Issue airline tickets and vouchers accurately within the company standards.
  • Reissue of airline tickets in a timely manner.
  • Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements.
  • Manage TRIP Q’s
  • Calculate the Airfare profitability for each booking
  • Calculate the ticketed tax for each booking
  • Source the ticketing instructions from contract
  • Provide the final QC check on the booking including applicable number of stops, flight numbers used, permitted mileages, and all other booking rules.
  • Be accountable for any losses identified
  • Produce and dispatch documents via each companies individual requirements
  • Support accounts with the investigation of profit margin queries
  • Ensure ticket deadlines are met.
  • Daily collating, reporting of BSP/accounting documents
  • Carry out quality checks and administration tasks.
  • Achieve Key Performance indicators, including Productivity, Quality, Loss and Attendance/Time Keeping KPI’s.
  • Achieve department revenue targets and objectives.
  • Maintain good working relationships with all departments.
  • Be approachable and available to offer assistance and advice to colleagues.
  • Adhere to all business updates.
  • Relay essential information to appropriate colleagues promptly and accurately.
  • Attend training sessions and meetings where applicable.
  • Remain flexible within the department to meet the needs of the business.
  • Manage GDS Q’s in line with Brand SLA’s
Essential Skills, Knowledge and Experience:
  • GDS Ticketing, Cancellation & Reissue experience – Galileo & Sabre
  • Knowledge of interpreting Airline Contracts and GDS ticket rules
  • Excellent team working ability.
  • Accuracy and attention to detail is a must.
  • Flexibility and requirement to work across several company IT systems, sources of air & ground contracts and additional information sources.
  • Display numeric capability.
  • A pro-active approach to problem solving, assuming responsibility for the resolution.
  • Excellent time management and organization skills, with the ability to multi task.
  • The enthusiasm and drive to work to deadlines, targets and achieve objectives.
  • The ability to prioritize.
  • A pleasant, professional and helpful telephone manner.
  • Neat handwriting for issuing hand written documents.
  • Ability to decipher airline contracts, transferring details to tickets issued.
  • Act professionally at all times, leading by example and representing BTW Visa Services.
Key Behavioral Competencies:
  • Fact-Based decision making- Proactively tackles problems and opportunities, generates solutions and commits to action consistent with facts available.
  • Continuous Improvement – Actively seeks opportunities to improve in the current role which positively impacts the business, e.g. more efficient or effective methods.
  • Team Player - Works in a supportive, co-operative and effective fashion as a team member. Accommodates the needs of others as well as the organization.
  • Self Development Orientation - Exhibits ability and willingness to learn and apply new skills and knowledge.
  • Relationship Builder – Develops effective working relationships with others. Demonstrates respect and understanding for diverse people, personalities and styles.
  • Delivering Results - Takes prompt action to accomplish objectives. Initiates action to achieve goals beyond what is required. Prevents irrelevant issues or distractions from interfering with work completion.
  • Technical Expertise - Demonstrates the required skills and expertise to effectively do the role.
Internal Relationships:
  • All employees of BTW Visa Services
External Relationships:
  • All business customers
  • Supplier Relationships

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